Shipping Policy

1. Corridor served

We currently operate one active corridor in both directions: Nigeria ↔ London, United Kingdom. Additional corridors will be listed here as they open.

2. Collection points

• Nigeria (outbound origin, inbound delivery hub): 83 Ademola Ajasa Street, Omole Estate, Phase 1, Ojodu, Lagos.
• Diaspora (inbound origin, outbound delivery): London, United Kingdom. The exact address is provided when you book, so it is only shared with confirmed customers.

3. Transit time

7–14 business days from collection to delivery in either direction, pending customs. Customs holds and inspections can extend this; we notify you and record it on your tracking timeline.

4. Packaging

Items must be packed for international transit. Electronics should be in a rigid box with padding. We can repack an item at our collection point where required; if a repack is needed for safe carriage we will tell you before shipping.

5. Customs handling

We prepare and submit the clearance paperwork for import into Nigeria on inbound shipments, and export plus destination-country import requirements on outbound shipments. Our customs handling fee covers this work. Government duties, taxes and inspection charges assessed on the item are separate and passed on at cost.

6. Excluded items

We do not carry cash or negotiable instruments, narcotics, weapons or ammunition, explosives or flammable goods, live animals, human remains, perishable food, counterfeit goods, or anything prohibited by Nigerian customs or the destination country's law.

7. Tracking and notifications

Every shipment receives a reference in the format BW-YYYY-NNNNN. You receive email notification at each status change, and anyone holding the reference can look up the status timeline without an account.

8. Delivery

Inbound shipments are delivered to the recipient address in Nigeria, priced by Lagos or non-Lagos zone. Outbound shipments are delivered to the recipient address in United Kingdom. Someone must be available to receive the item; failed attempts are covered by our Refund & Cancellation Policy.