Process

How it works

One shipment flow, running in both directions. Same statuses, same reference format, same rules — only the collection point and customs side change.

Diaspora → Nigeria

Sending something home

1. Price it and book, choosing NGN or USD.
2. Bring or post the item to our London collection point. Exact address is shared on booking.
3. We consolidate, ship, and handle import clearance into Nigeria.
4. Last-mile delivery to your recipient in Lagos or another state.

Nigeria → Diaspora

1. Price it and book, choosing NGN or USD.
2. The sender drops the item at our Lagos point: 83 Ademola Ajasa Street, Omole Estate, Phase 1, Ojodu, Lagos.
3. We handle export paperwork and destination-country import requirements.
4. Delivery to the recipient's address in United Kingdom.

Status timeline

Quote created
You've built a shipment and seen the itemised price.
Payment pending
You're on Cashenvoy's checkout; we're waiting on confirmation.
Payment confirmed
Verified server-side with Cashenvoy. Your reference is live.
Item received
We have the item at the origin collection point — Lagos for outbound, London for inbound.
In transit
Shipped out and en route to the destination country.
Arrived in destination
Landed, pending customs.
Customs clearance
Being processed through destination-country customs.
Out for delivery
Assigned to last-mile delivery.
Delivered
Confirmed received by your recipient.

If a delivery attempt fails or a shipment is cancelled before it ships, that's a status too — you'll see it and the note explaining it.