FAQ
Frequently asked questions
The things customers ask before they trust us with a laptop.
Which countries can I ship to and from?
We run one active corridor at a time so we can stand behind both ends. Today that's Nigeria ↔ London, United Kingdom. More corridors follow once this one is consistently reliable.
What can I send?
Electronics, clothing, documents, gifts and business samples. We can't carry cash, weapons, drugs, live animals, perishables or anything prohibited by Nigerian customs or the destination country.
How long does delivery take?
7–14 business days from collection to delivery in either direction, pending customs. Customs holds are the one thing outside our control, and we tell you as soon as one happens.
Do you buy items on my behalf?
Not yet. Today we ship items that you, or someone you arrange, bring to the collection point. Personal shopping is planned for a later release.
How do I pay, and in which currency?
On Cashenvoy's hosted checkout, in NGN or USD — you choose at quote time. Card details are entered on Cashenvoy's page and never on ours.
Are customs duties included in my price?
Our customs handling fee covers the clearance work we do. Government duties or taxes assessed directly on the item at the border are separate and, where they apply, are passed on at cost with documentation.
What if my item is lost or damaged?
Contact us with your BW reference and photos. Liability is limited to the declared value up to the cap in our Terms of Service, so declare accurately — and photograph the item before drop-off.
Can my recipient track the shipment?
Yes. Anyone with the BW-YYYY-NNNNN reference can check the status timeline without an account, and no personal contact details are shown on the public lookup.